Salesforce Developer Certification Program
Develop job-ready Salesforce skills for the agentic era: Apex, Lightning Web Components, and AI-agent building with Agentforce, through hands-on, certification-aligned training.
Enquire Now View Curriculum
Program Overview
The Salesforce Developer Certification Program is designed to build a strong foundation in Salesforce development while preparing participants for real-world implementation and certification success. Through instructor-led learning, hands-on labs, and practical projects, learners gain experience across application development, automation, integrations, platform security, and agentic AI development with Agentforce. These are the skills Salesforce now defines as core to the modern developer role.
Impact in 2026
Delivered so far this year as in-person, CSR-sponsored batches for engineering students at partner institutions, June to August 2026.
Salesforce Certified Platform Developer
Salesforce Certified Platform Developer (formerly Platform Developer I / PD1) validates the ability to develop custom applications using Apex, Lightning Web Components, automation tools, and Salesforce platform services.
Salesforce may include up to five additional unscored pretest questions in the exam; they do not count toward your score.
Where This Credential Can Take You
Salesforce Certified Platform Developer
Custom applications with Apex, Lightning Web Components, automation, and platform services.
Salesforce Certified Agentforce Specialist
Build, manage, and optimize AI agents on the Salesforce platform.
Salesforce Certified Data 360 Consultant
Data strategy and unified customer data for the Agentforce era.
Prefer a free start? The Agentblazer Champion trail on Trailhead runs in parallel with any of these credentials.
Who Should Attend
- Students aspiring for Salesforce Developer roles
- Fresh graduates with programming fundamentals
- Software developers transitioning to the Salesforce ecosystem
- Professionals seeking the Salesforce Certified Platform Developer credential
Prerequisites
- Basic understanding of Object-Oriented Programming (OOP)
- Familiarity with JavaScript and web development concepts
- Basic knowledge of databases and data modelling
Curriculum
Fifteen core modules across three phases, each combining instructor-led classroom sessions with guided lab work, plus an agentic development thread aligned to Salesforce’s official developer career trail.
Salesforce Fundamentals & UI Development
| Module | Topics Covered | Class Hrs | Lab Hrs |
|---|---|---|---|
| Salesforce Data Model | Objects, fields, relationships | 5 | 3 |
| Security & Access Control | Profiles, permission sets, sharing rules | 5 | 3 |
| Lightning Web Components (LWC) | Component lifecycle, events, styling, LWC in agent-driven experiences | 5 | 4 |
| UI Customisation | Page layouts, record types, Lightning pages | 5 | 5 |
| Reports & Dashboards | Report types, matrix reports, dashboard components, filters & scheduling | 5 | 5 |
Development & Process Automation
| Module | Topics Covered | Class Hrs | Lab Hrs |
|---|---|---|---|
| Apex Programming | Classes, methods, SOQL, DML operations, Apex-backed agent actions | 10 | 3 |
| Governor Limits & Best Practices | Bulk processing, exception handling | 5 | 3 |
| Process Automation | Record-triggered and screen Flows, Apex triggers, invoking AI agents from Flow | 5 | 4 |
| Testing & Debugging | Unit testing, debug logs, test classes, AI-assisted debugging with Agentforce Vibes | 5 | 5 |
| Asynchronous Apex | Queueable, Batchable, Future, Schedulable, Platform Cache | 5 | 5 |
Integration & Security
| Module | Topics Covered | Class Hrs | Lab Hrs |
|---|---|---|---|
| API Development | REST & SOAP APIs, callouts, JSON/XML, connecting agents to external services | 5 | 5 |
| Authentication & Security | OAuth, Named Credentials, encrypted fields, Einstein Trust Layer | 5 | 5 |
| Deployment Strategies | Change Sets, Metadata API, Salesforce DX, Agentforce DX | 5 | 5 |
| Platform Events & Streaming API | Event-driven architecture, high-volume events, CDC | 5 | 5 |
| DevOps, CI/CD & Monitoring | Source-driven dev, Git branching, SFDX CLI, org monitoring | 5 | 5 |
Build for the Agentic Enterprise with Agentforce
Agentic AI topics run through the labs and project work, mapped to Salesforce’s official Build Your Salesforce Developer Career trail on Trailhead.
Salesforce Platform Development Basics
The tools and technologies that power AI-agent development on the Salesforce platform.
Agent Customization with Apex
Create custom AI agents using agent actions backed by your own Apex logic.
Build an Agent Using Agentforce DX
Use Agentforce DX tooling to build and deploy a working AI agent end to end.
AI-Assisted Coding with Agentforce Vibes
Write, refine, and troubleshoot Apex and LWC through natural-language AI assistance in VS Code.
The Agentic-Era Developer Role
How Salesforce defines the developer’s role as enterprises adopt AI agents, and where you fit in.
Agentforce Mobile SDK: Quick Look
Bring intelligent, conversational experiences into mobile apps with the Agentforce Mobile SDK.
Integrated across hands-on labs and project work rather than taught as separate classroom hours.
Schedule
| Category | Duration |
|---|---|
| Salesforce Fundamentals & UI Development | Days 1–4 |
| Development & Process Automation | Days 5–7 |
| Integration & Security | Days 8–10 |
| Capstone Demo, Final Assessment and Wrap-up | Day 11 |
Learning Resources
Participants receive access to industry-standard learning resources throughout the course, including:
- Salesforce Trailhead learning modules
- Instructor-led classroom sessions
- Guided hands-on laboratory exercises
- Practice quizzes and assessments
- Dedicated Salesforce Developer Edition/Sandbox environment
- End-to-end capstone project: one app with an embedded AI agent, demonstrated on Day 11
Learning Outcomes
Upon successful completion of the program, participants will be able to:
- Develop custom applications on the Salesforce Platform
- Build user interfaces using Lightning Web Components
- Write efficient Apex code and implement automation solutions
- Integrate Salesforce with external systems using APIs
- Build and customize AI agents with Agentforce and Apex-backed agent actions
- Apply platform security and deployment best practices
- Prepare confidently for the Salesforce Certified Platform Developer certification examination
Frequently Asked Questions
Will I learn to build AI agents with Agentforce?
Yes. Agentic development (building, customizing, and deploying AI agents with Agentforce, Agentforce DX, and Apex-backed agent actions) is woven through the hands-on labs and project work, following the same topics Salesforce teaches in its official developer career trail.
Does the course include a Salesforce exam voucher?
Exam vouchers are offered through Salesforce workforce programs and are subject to eligibility and availability. Our program team will confirm the current voucher options for your batch when you enquire.
What is the mode of training?
The program is delivered in a hybrid mode, combining both online and in-person learning for a flexible and engaging learning experience.
Will I receive a certificate after completing the program?
Yes. Participants will receive a course completion certificate upon successfully completing the program.
What happens if I miss a class?
If you miss a session, you can access the recorded classes and learning materials through the Learning Management System (LMS) at your convenience.
Is prior programming experience required to enroll in this program?
Yes. Participants are expected to have prior experience with at least one programming language before enrolling in the program.
Ready to become a certified Salesforce Developer?
Talk to our program team about upcoming batches, fees, and eligibility.
Enquire NowSalesforce Administrator Certification Program
Run a Salesforce org for the agentic era: security, data, Flow automation, and AI agents with Agentforce, through hands-on, certification-aligned training. No coding required.
Enquire Now View CurriculumProgram Overview
The Salesforce Administrator Certification Program prepares students to set up, secure, and run a Salesforce org. Through trainer-led sessions, hands-on labs, and a capstone project, students configure users and security, model data, build reports and dashboards, and automate work with Flow. They also learn to configure, test, and maintain AI agents with Agentforce, which is now a scored topic in the Salesforce Certified Platform Administrator exam.
Salesforce Certified Platform Administrator
Salesforce Certified Platform Administrator (formerly Salesforce Certified Administrator) validates the ability to maintain a Salesforce org: users and security, objects and Lightning pages, sales and service processes, data and analytics, Flow automation, and Agentforce.
Salesforce may include up to five additional unscored pretest questions in the exam. They do not count toward your score.
Where This Credential Can Take You
Salesforce Certified Platform Administrator
Org setup, security, data, Flow automation, and Agentforce.
Salesforce Certified Platform App Builder
Design and deploy custom apps with declarative tools. See the program
Salesforce Certified Agentforce Specialist
Build, manage, and optimise AI agents on the Salesforce platform.
Prefer a free start? The Agentblazer Champion trail on Trailhead runs in parallel with any of these credentials.
Who Should Attend
- Students aiming for Salesforce Administrator roles
- Graduates from any discipline, including non-programmers
- Professionals in sales, service, or operations teams who manage a CRM
- Business analysts moving into the Salesforce ecosystem
Prerequisites
- Basic computer and spreadsheet skills
- General understanding of business processes such as sales or customer support
- No programming experience required
Curriculum
Thirteen modules across three phases, mapped to the eight sections of the official Salesforce Certified Platform Administrator exam guide. Each module combines trainer-led classroom sessions with guided lab work.
Org Setup & Security
| Module | Topics Covered | Class Hrs | Lab Hrs |
|---|---|---|---|
| Org Configuration | Company settings, fiscal year, business hours, currencies, Lightning Experience navigation, app menu | 4 | 3 |
| User Management | Users, licences, login methods, deactivation versus freezing, feature licences | 4 | 3 |
| Security & Sharing | Org-wide defaults, role hierarchy, sharing rules, teams, public groups, Setup Audit Trail, session settings, agent access | 6 | 4 |
| Profiles & Permission Sets | Custom profiles, permission sets, permission set groups, muting | 4 | 3 |
Data Model, User Interface & Business Apps
| Module | Topics Covered | Class Hrs | Lab Hrs |
|---|---|---|---|
| Object Manager & Data Model | Standard and custom objects, lookup, master-detail and junction relationships, record types, Schema Builder | 5 | 4 |
| Lightning App Builder & UI | Page layouts, Lightning pages, Dynamic Forms, list views, quick actions and global actions | 4 | 4 |
| Sales & Marketing Applications | Leads, opportunities, Path, lead assignment, campaigns, forecasting, Einstein for Sales and opportunity scoring | 5 | 3 |
| Service & Support Applications | Cases, queues, assignment, auto-response and escalation rules, Einstein for Service | 4 | 3 |
| Productivity & Collaboration | Activities, Chatter, Salesforce mobile app, AppExchange and AgentExchange | 3 | 2 |
Data, Automation & Agentforce
| Module | Topics Covered | Class Hrs | Lab Hrs |
|---|---|---|---|
| Data Management & Quality | Data Import Wizard, Data Loader, mass transfer and delete, backup, duplicate and matching rules, validation rules | 4 | 4 |
| Reports & Dashboards | Report types, joined reports, bucket and formula fields, dynamic dashboards, folder sharing | 5 | 4 |
| Flow Automation | Screen, record-triggered and autolaunched Flows, order of execution, approval processes, choosing between Flow and AI | 6 | 5 |
| Agentforce for Admins | Agentforce use cases, Agentforce Builder topics and instructions, conversation preview, agent permissions, Prompt Builder, Einstein Trust Layer | 5 | 5 |
Run an Agentic Org with Agentforce
Agentic AI topics run through the labs and the capstone, mapped to Salesforce’s free Become an Agentblazer Champion 2026 trail on Trailhead.
Agentforce Basics
Set up and use AI agents, and decide when an AI agent is the right tool for a business task.
Introduction to Agentforce Builder
Create and customise agents with topics, instructions, and actions, then test them in conversation preview.
Prompt Builder Basics
Create prompt templates grounded in CRM data and add them to everyday user workflows.
The Agentforce Trust Layer
How Salesforce protects data in generative AI, and how agent permissions keep agents within limits.
Setup with Agentforce: Quick Look
Use natural language to speed up and simplify everyday admin tasks in Setup.
Assemble a Service Agent
Build a working service agent end to end in Agentforce Builder as a hands-on project.
Agentforce is 8% of the Platform Administrator exam. It has its own module and comes back in labs across the program.
Schedule
| Category | Duration |
|---|---|
| Org Setup & Security | Days 1–3 |
| Data Model, User Interface & Business Apps | Days 4–6 |
| Data, Automation & Agentforce | Days 7–9 |
| Capstone Demo, Final Assessment and Wrap-up | Day 10 |
Learning Resources
Students get access to these resources throughout the program:
- Salesforce Trailhead modules, including the official Platform Administrator trailmix
- Trainer-led classroom sessions
- Guided hands-on lab exercises
- Practice quizzes and a full-length mock exam
- Dedicated Salesforce Developer Edition org
- End-to-end capstone project: a configured org with Flow automation, dashboards, and an Agentforce service agent, demonstrated on Day 10
Learning Outcomes
When you complete the program, you will be able to:
- Set up and secure a Salesforce org with users, profiles, permission sets, and sharing
- Customise objects, fields, page layouts, and Lightning pages
- Configure sales and service processes
- Import, clean, and report on data with reports and dashboards
- Automate business processes with Flow and approvals
- Configure, test, and maintain AI agents and prompt templates with Agentforce
- Prepare confidently for the Salesforce Certified Platform Administrator exam
Frequently Asked Questions
Do I need coding experience?
No. Salesforce administration uses point-and-click tools. The program starts from the basics of the platform.
Will I learn to work with AI agents?
Yes. You configure, test, and maintain AI agents in Agentforce Builder, write prompt templates in Prompt Builder, and manage agent permissions. Agentforce is a scored section of the Platform Administrator exam.
How is this different from the Platform App Builder program?
The Administrator program teaches you to run an org: users, security, data, reports, and automation. The Platform App Builder program teaches you to design, build, and deploy custom apps. Many students complete the Administrator program first.
Does the course include a Salesforce exam voucher?
Exam vouchers are offered through Salesforce workforce programs and are subject to eligibility and availability. Our program team will confirm the current voucher options for your batch when you enquire.
What is the mode of training?
The program is delivered in a hybrid mode, combining online and in-person sessions.
Will I receive a certificate after completing the program?
Yes. You receive a course completion certificate when you complete the program.
What happens if I miss a class?
You can watch the recorded classes and use the learning materials in the Learning Management System (LMS) at any time.
Ready to become a certified Salesforce Administrator?
Talk to our program team about upcoming batches, fees, and eligibility.
Enquire NowSalesforce Platform App Builder Certification Program
Design and deploy custom Salesforce apps without code: data models, Flow automation, Lightning pages, and apps that work with Agentforce AI agents, through hands-on, certification-aligned training.
Enquire Now View CurriculumProgram Overview
The Salesforce Platform App Builder Certification Program teaches students to design, build, and deploy custom applications with the declarative tools of the Salesforce Platform. Through trainer-led sessions, hands-on labs, and a capstone project, students build data models, security, business logic, Flow automation, Lightning user interfaces, and deployment plans. The program follows the Summer ’26 exam guide, which includes using Agentforce to automate business processes.
Salesforce Certified Platform App Builder
Salesforce Certified Platform App Builder validates the ability to design, build, and deploy custom applications with declarative tools: data models, application security, business logic, process automation, and user interfaces.
Exam questions align to the Summer ’26 release. Salesforce may include up to five additional unscored pretest questions. They do not count toward your score.
Where This Credential Can Take You
Salesforce Certified Platform App Builder
Custom apps with data models, Flow automation, Lightning pages, and Agentforce.
Salesforce Certified Platform Developer
Add Apex, Lightning Web Components, and integrations. See the program
Salesforce Certified Agentforce Specialist
Build, manage, and optimise AI agents on the Salesforce platform.
Prefer a free start? The Agentblazer Champion trail on Trailhead runs in parallel with any of these credentials.
Who Should Attend
- Students who want to build business apps without writing code
- Salesforce administrators ready to design and deploy custom apps
- Business analysts who turn requirements into working apps
- Developers who want to master the declarative side of the platform
Prerequisites
- Familiarity with Salesforce navigation and basic administration (our Administrator program or equivalent Trailhead modules)
- Understanding of data concepts such as tables, fields, and relationships
- No programming experience required
Curriculum
Fourteen modules across three phases, mapped to the five sections of the official Salesforce Certified Platform App Builder exam guide. Business logic and process automation, the largest exam section at 32%, gets the most lab time.
Platform Fundamentals & Data Modelling
| Module | Topics Covered | Class Hrs | Lab Hrs |
|---|---|---|---|
| Declarative versus Programmatic | Limits of clicks and code, licence types, extending an org from AgentExchange | 3 | 2 |
| App Security & Sharing | Object, field and record access, org-wide defaults, sharing rules, permission sets | 5 | 4 |
| Reports & Dashboards | Standard and custom report types, report formats, dashboards | 3 | 3 |
| Data Modelling | Custom objects, lookup, master-detail, junction, hierarchical and external lookup relationships, Schema Builder, Lightning Object Creator | 5 | 5 |
| Fields & Data Management | Field data types and the impact of changing them, picklists, Data Import Wizard, Data Loader, external data sources | 4 | 3 |
Business Logic & Process Automation
| Module | Topics Covered | Class Hrs | Lab Hrs |
|---|---|---|---|
| Formulas & Roll-up Summaries | Formula fields, cross-object formulas, roll-up summary fields | 4 | 4 |
| Validation Rules & Data Quality | Validation rules, error messages, data quality patterns | 3 | 3 |
| Flow Builder | Screen, record-triggered, schedule-triggered, autolaunched and platform event-triggered Flows, choosing the right Flow type | 6 | 6 |
| Flow Approvals & Monitoring | Flow Approval processes, fault paths, debugging, monitoring and troubleshooting Flows | 3 | 3 |
| Agentforce Process Automation | When to use Agentforce to automate a business process, Setup with Agentforce, calling prompt templates and agents from Flow | 4 | 4 |
User Interface & App Deployment
| Module | Topics Covered | Class Hrs | Lab Hrs |
|---|---|---|---|
| Lightning UI Customisation | Lightning App Builder, Dynamic Forms, Dynamic Actions, record types, page layouts, apps and utility bars | 4 | 4 |
| Actions, Buttons & Components | Custom buttons and links, quick actions, global actions, declarative and custom Lightning components | 3 | 3 |
| Mobile Experience | Mobile-optimised actions and layouts, compact layouts, Salesforce mobile app | 2 | 2 |
| Application Lifecycle & Deployment | Sandbox types, change sets, unmanaged and managed packages, DevOps Center, deployment plans | 4 | 4 |
Build Apps That Work with AI Agents
Agentic AI topics run through the labs and the capstone, mapped to Salesforce’s official Prepare for Your Salesforce Platform App Builder Certification trail and the Agentblazer Champion 2026 trail on Trailhead.
Setup with Agentforce for Admins
Manage, customise, and troubleshoot your org through natural-language requests.
New Agentforce Builder: Quick Look
Create and test agents that work with the objects and records in your custom apps.
Programmatic Instructions in Agentforce
Use variables, conditions, and filters to enforce business rules in agent behaviour.
Prompt Builder Basics
Create prompt templates and use them from Lightning pages and Flows.
Use Employee Agents to Get Work Done
Put employee agents to work inside the apps your users already use.
AgentExchange: Quick Look
Extend your apps with ready-made agents and components from the Salesforce marketplace.
The exam asks when to use Agentforce to automate business processes. These topics have their own module and come back in the Flow and user interface labs.
Schedule
| Category | Duration |
|---|---|
| Platform Fundamentals & Data Modelling | Days 1–3 |
| Business Logic & Process Automation | Days 4–6 |
| User Interface & App Deployment | Days 7–8 |
| Capstone Demo, Final Assessment and Wrap-up | Day 9 |
Learning Resources
Students get access to these resources throughout the program:
- Salesforce Trailhead modules, including the official Platform App Builder trailmix
- Trainer-led classroom sessions
- Guided hands-on lab exercises, including Salesforce superbadge units
- Practice quizzes and a full-length mock exam
- Dedicated Salesforce Developer Edition org
- End-to-end capstone project: one custom app with Flow automation, Lightning pages, and an Agentforce action, demonstrated on Day 9
Learning Outcomes
When you complete the program, you will be able to:
- Design data models with the right relationship types for a business requirement
- Control access to objects, fields, and records
- Build business logic with formulas, roll-up summaries, and validation rules
- Automate processes with Flow and Flow Approvals
- Decide when Agentforce is the right way to automate a process, and connect it to your app
- Build Lightning pages, actions, and mobile experiences
- Plan and run deployments with sandboxes, change sets, and packages
- Prepare confidently for the Salesforce Certified Platform App Builder exam
Frequently Asked Questions
Do I need to know how to code?
No. The program uses declarative, point-and-click tools. You also learn where code fits, so you can tell when a requirement needs a developer.
Should I complete the Administrator program first?
It is recommended but not required. The exam has no prerequisite, but the program assumes you can find your way around Salesforce Setup.
Will I learn to work with AI agents?
Yes. You learn when Agentforce is the right way to automate a business process, build prompt templates, and connect agents to your custom apps and Flows.
Does the course include a Salesforce exam voucher?
Exam vouchers are offered through Salesforce workforce programs and are subject to eligibility and availability. Our program team will confirm the current voucher options for your batch when you enquire.
What is the mode of training?
The program is delivered in a hybrid mode, combining online and in-person sessions.
Will I receive a certificate after completing the program?
Yes. You receive a course completion certificate when you complete the program.
What happens if I miss a class?
You can watch the recorded classes and use the learning materials in the Learning Management System (LMS) at any time.
Ready to become a certified Salesforce Platform App Builder?
Talk to our program team about upcoming batches, fees, and eligibility.
Enquire NowNew on Salesforce: Competencies & Roles for the Agentforce Era
Enterprises are modernizing their workflows with AI agents, and Salesforce has rebuilt its certifications, learning paths, and partner competencies around Agentforce. Here is what is new as of October 2026, and where it fits in your Salesforce career.
Salesforce Certified Agentforce Specialist
Salesforce’s core AI-agent certification, for professionals who build, manage, and optimize Agentforce agents. 60 scored questions, 105 minutes, 72% passing score, USD $200 (retake $100). A free annual Trailhead maintenance module keeps the credential current.
Credential details ↗Agentblazer Status: Champion, Innovator, Legend
Trailhead’s recognition for AI and Agentforce skills, year-stamped from 2026. The free Champion 2026 trail (about 11 hours) covers AI fundamentals, the Einstein Trust Layer, prompt engineering, and hands-on agent building; Legend pairs with the Agentforce Specialist certification.
Start free on Trailhead ↗Consultant certifications rebrand around Agentforce
Since July 24, 2026, Sales Cloud Consultant is Agentforce Sales Consultant, Service Cloud Consultant is Agentforce Service Consultant, and Field Service is Agentforce Field Service & Operations Consultant.
A refreshed certification family
In July 2025, Salesforce renamed 35 certifications: Administrator is now Platform Administrator, Platform App Builder keeps its name, and Platform Developer I is now Platform Developer. Since December 2025, the Platform Administrator exam includes a dedicated Agentforce AI topic.
28 outcome-based Competencies
Salesforce’s new partner program, launched March 2026, replaced 170 legacy distinctions with 28 Competencies (including Agentforce and Data 360), each measured by certifications earned, projects delivered, and customer satisfaction. The certifications you earn here map directly to the skills the partner ecosystem hires for.
Data Cloud is now Data 360
Renamed at Dreamforce 2025 as part of the Agentforce 360 platform. The credential is now Salesforce Certified Data 360 Consultant, a key specialization track for data-focused Salesforce careers.
Salesforce, Trailblazer, and related marks are trademarks of Salesforce, Inc.